Guide to hiring an emergency towing service

1 July 2019
 Categories: , Blog

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With busy working schedules, we forget to service our vehicles, which lead to their breakdown in the most unexpected places. If you do find yourself in a stranded area, you should not panic but instead request for emergency tow services. Using the guide below, you can respond quickly to emergencies:

Vehicle care

The handling of your vehicle is very crucial when selecting a roadside assistance provider. Usually, insurance companies have a network of professional tow services. You should first call your insurance company and request a roadside assistance company near your location. The fact that they work together with your insurance provider means your provider trusts them with the care of your vehicle. Also, it is advisable to check with the towing company if they cover any damages incurred during the tow. If they do not and have no connection with an insurance provider, then you may end up with the high cost of repair.

Licensing

Licensing is a requirement of the law for towing companies in Australia. You should check for licensing on the website before making a selection. Licensed towing companies offer high standards of service and at affordable prices.

In an emergency, there are high chances you do not have time to do a deep dive of nearest towing services. You should take the time to confirm their licenses on their website. Licensed companies are insured, offer flat rates, and in most cases, offer you a quote before sending assistance.

Quotes and contracts

When calling for an emergency towing service, you should ask for a quote to get a ballpark of how much the service and repair will cost. By getting at least three quotes, you can get a reasonable cost and quality service. You should also ask that these fees be documented in a contract. Reading and understanding the contract is also a necessity. If you do not understand anything, then ask the driver for clarity to avoid confusion later. You can also confirm whether the towing service can bill your insurance company directly.

Response time

In an emergency, the response time of the tow truck company will matter. Having a towing service on speed dial will ensure a faster response than looking for a towing company when the emergency occurs. Usually, the response time is about half an hour after making the call. If you spend time looking for an emergency towing service, the response time will increase.